| Office of the CIO strives to provide accurate billing and to resolve customer inquiries in a timely manner. Customers should review their bills for accuracy and notify Office of the CIO if there are questions. Each operational area of the Office of the CIO maintains separate billing systems. This section provides information about setting up and managing an account, understanding invoices, getting detailed billing data, and reporting issues.
Division of Communications
The billing system for the Office of the CIO's Division of Communications (DOC) is a tool that agencies can use to customize their invoices.
The billing system provides four levels of information for tracking expenses. The job code and billing number are the first two levels. They provide a parent-child breakdown of all costs. The billing system creates a separate IBT (Interagency Billing Transaction) or invoice for each job code. The job code may correspond to the agency's organizational structure, accounting requirements, or major projects. Within each job code, an agency may have one or more billing numbers. An agency may use one or more job codes, depending on how many invoices best serves its accounting needs. Each job code can have one or more billing numbers under it. The billing number is in the format of a 10-digit phone number (area code plus seven digits). It can be a working number, but can be any numeric sequence. In choosing a working number as the billing number, be sure that it is not likely to change if there is a change of personnel. Billing numbers can only appear under one job code. Billing numbers cannot be used in two different places. Agencies may designate a description for each job code and billing number.
A third level of detail is the billing code. Each billing code represents a type of service from DOC. A list of billing codes is available: http://its.ne.gov/network_serv/admin/billing_code.html.
Examples include toll usage (200), local phone service (300), State Telecommunications (310), and network / desktop / server support (550).
The fourth level of detail under some but not all billing codes is the station number. The station number is a phone number, cell phone number, pager number or similar number. In addition, several billing codes list specific services and items. For example, billing code 550 (Network / Desktop / Server Support) includes services such as network connected device, monthly server support, and PC/LAN support.
An agency may request new jobcode numbers and billing numbers from DAS Central Finance. Setting up a new jobcode typically takes two days. Contact DAS Central Finance (Zale Connell, 471-4703) for more information.
Information Technology Services
The billing system for the Office of the CIO's Information Technology Services Division uses job codes, work orders, and service codes for tracking costs. Agencies may establish one or more job codes. The job code may correspond to the agency's organizational structure, accounting requirements, or major projects. Within each job code, an agency may create one or more work orders. The work orders represent specific tasks or sub-projects. They may be as general or detailed as suits each agency's needs. The work order is also the means for authorizing services from OCIO. All costs from OCIO must be charged to a valid work order for that agency. Forms for requesting or changing a job code or work order are available by clicking on the links below. Contact DAS Central Finance (Chad Walford at 471-4191, cwalford@notes.state.ne.us) for assistance with job codes and work order numbers. (To order service, please contact the Office of the CIO Help Desk at 471-4636.)
Service codes represent the complete menu of services available from OCIO. For example, this includes processing time, e-mail accounts, and application developers.
The monthly invoice and billing report from OCIO lists the current month, year to date, and life to date for all service codes by work order and job code. The monthly report also provides a summary by job code.
Periodically, an agency should review its list of work orders and delete those that are inactive.
Intergovernmental Data Services
Contact Tim Cao (402.471.3031, tim.cao@nebraska.gov for more information.
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Reading the Monthly Statement
- Division of Communications
- Information Management Services
- Intergovernmental Data Services
Researching Billing Detail
All billing data for IT Services are available electronically. A reporting tool (Siebel) provides easy access to real-time information. Every agency with a monthly invoice of at least $1,000 from IT Services is eligible for a free Siebel Dashboard license. Contact us, if you would like further information.
Using Siebel to access IT Services billing data.
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Reporting Problems and Errors
Report specific questions and problems regarding any bill from DAS IT Services to:
Randy Jones, Team Lead for Accounts Receivable
DAS Central Finance
402.471.3045
randy.jones@email.state.ne.us
Report unresolved concerns to:
Steven Schafer
IT Financial Solutions
DAS Information Technology Services
402-471-4385
steve.schafer@nebraska.gov
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