Frequently Asked Questions

What and where is the State policy on personal use of the Internet?

The State policy on personal use of the Internet, as well as all data communications networks owned and operated by the State, is titled the State Data Communications Network Acceptable Use Policy (PDF: 30K).

Where and what is the State policy on personal use of State telephones?

The State policy on personal use of State telephones is available in various formats. It is available from Network Services, on page 10 of the Nebraska State Government Directory, or on line on the DOC home page under State Long Distance Policy.

State agency personnel can request a copy of the Nebraska State Government Directory from their agency communications coordinator. The Directory is available from Network Services to the general public at a fee of $5 per copy. To order a directory from the Division, you can either purchase your copy on-line  or remit $5 per copy with a request for the Directory to: Network Services, 521 South 14th St., Suite 300, Lincoln, NE 68508. The Division also accepts Visa and MasterCard.

How do I schedule a video conference?

The State video conferencing network can be scheduled by calling 402-471-4130. Information regarding the sites and specifics related to video conferencing are available at the Division of Communication's Video web page . 

How do I schedule a telephone conference call?

The State’s conferencing services (PDF: 9k) allows the establishment of a conference call to include up to 30 participants using the State Conference Operator. The conference operator can be reached at 402-472-3711. Network Services also offers a toll-free "meet Me Conference Bridge" which can accommodate up to 30 users. This service has been established to provide a way for State agencies to pay the long distance charges of participants in a conference call. The conference operator can be reached at 402/471-9997.

How do I order a calling card?

Calling cards for state employees can be ordered from Network Services. Agency personnel should contact their agency communications coordinator to order a calling card for the individual. Network Services has an online order form to be used when requesting a new calling card. If you have any questions, please call 402-471-4701.

How do I order a telephone?

Agency personnel should contact their agency communications coordinator to order telephone service or to add features to their existing telephones. The communications coordinator will contact the Division either via e-mail or by telephone. Several individuals can assist with this process. lana.brox@nebraska.gov can be reached at 402-471-7890, tina.seacrest@nebraska.gov can be reached at 402-471-4702 or norma.white@nebraska.gov> can be can be reached at 402-471-3562.

How do I order a cellular telephone or pager?

Agency personnel should contact their agency communications coordinator to order cellular or paging service. The communications coordinator will contact Erin (eschmit@doc.state.ne.us)at Network Services either via e-mail or by telephone at 402-471-6391.

Who do I talk to about my telecommunications billing?

Several individuals in Network Services can assist you in analyzing your agency telecommunications bill. Zale Connell (zconnell@doc.state.ne.us) can be reached at 402-471-4703 or Randy (randy.jones@email.state.ne.us) can be reached at 402-471-3045.

How do I post items to Channel 2 on the Closed Circuit System?

Channel 2 is the State’s information channel on the closed circuit system. Items can be posted to this channel through Network Services. Either send an e-mail vicki.mcelroy@nebraska.gov or call at 402-471-2761. Items can also be faxed to Network Services at 402-471-3339.

How do I order Closed Circuit Television?

Closed Circuit Television (CCTV channel guide) (PDF: 7k) is available in a limited number of state owned buildings. Agency personnel should contact their agency communications coordinator to order closed circuit service. The communications coordinator can contact Network Services either via e-mail or by telephone at 402-471-2761.

How do I change my listing in the Nebraska State Government Directory?

Listings in the Nebraska State Government Directory are provided by the agency communications coordinators.  Agency personnel should contact their agency communications coordinators to make the appropriate changes to their individual listings. The communications coordinators can contact Renee Bramhall (renee.bramhall@doc.state.ne.us)either via e-mail or by telephone at 402-471-4701.

NIS Instructions - State Directory Maintenance (MS Word document)

My telephone doesn’t work. Who should I contact?

Network Services will be happy to work with agency personnel on issues related to repair to telephone service. Several individuals can assist in this area. lana.brox@nebraska.gov can be reached at 402-471-7890, bob.howard@nebraska.gov can be reached at 402-471-3720 or tina.seacrest@nebraska.gov can be reached at 402-471-4702.

What do we do with our old telecommunications equipment?

Network Services maintains the official inventory of all State owned telecommunications equipment. Agencies that have declared telecommunications equipment as surplus should return it to Network Services. Questions regarding this process can be directed to norma.white@nebraska.gov via e-mail or by telephone at 402-471-3562.

Where do I apply for a public safety radio frequency license?

The Division of Communications is the coordinating entity for radio frequencies for Nebraska state agencies and political subdivisions. 

The FCC Form 601 can be obtained from the Federal Communications Commission website.  Additional information about public safety frequency coordinators, their fees and the application process can also be viewed on the Federal Communications web page.

Questions can be answered by the Division of Communications by contacting mike.jeffres@nebraska.gov via e-mail or by telephone at 402-471-3719.

Please see the appropriate link below for further information.

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