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Description
This service provides Internet services for small offices and individual customers who need Internet access and limited access to internal State resources. This service has no service level agreement (SLA). This is a best effort service. Availability of Internet service providers (ISP) is determined on a site by site basis. The customer is responsible for contacting the ISP for support.
Service includes:
- Consultation of the customer’s network needs
- Coordination of installation
ISP Vendor will provide:
- Equipment to access the Internet
- Optional firewall or switch
The customer is responsible for installing the firewall or switch equipment, or Office of the CIO may be contracted for this service.
Business Value
Broadband High Speed Internet Services provides a fast, dedicated Internet connection for a more efficient work environment.
Cost savings are realized because of centralized purchasing and volume discounts. The service allows customers to concentrate on their core business.
Customer Profile
State agencies, boards, and commissions; political subdivisions (e.g., cities, counties, community colleges and school districts); and federal agencies with staff who work from home or have small offices. Each individual site must be evaluated for service availability.
Service Cost
The service cost includes:
- One-time installation and equipment fees and/or reactivation fees
- Lease equipment - pass through charge from ISP
- Circuit cost from ISP based upon contract term, customer needs and site location
Broadband Rates and Fees (PDF 17k)
Major Cost Drivers/Cost-Saving Tips
- Assist in creating a shared broadband service by finding multiple state tenants at a location which results in reduced cost and increased performance.
How to Order Service
The Office of the CIO Help Desk may be reached at 1-800-982-2468 or 471-4636 or 471-INFO or by e-mailing GWI.Support@nebraska.gov .
For those interested in self serve capabilities, an End User Desktop allows customers to submit their own tickets. The current status of existing tickets can be obtained with a Lotus Notes client at Helpdesk@nebraska.gov from a browser.
Support
Customer is responsible for contacting the internet provider (ISP) for support.
Related Products
Data Encryption – Virtual Private Network (VPN)
Glossary
small offices – 1-20 people dependent upon usage of bandwidth
internal State resources – agency databases, servers, shared files etc. that are only accessible from the State’s internal network, not the internet.
network needs – network needs include physical cabling, wireless networking, PC security, client VPN access, installation of PC configuration and hardware
installation fees – may include network equipment, activation, wiring, mileage and other non-reoccurring changes.
Date of Last Revision: March 21, 2006
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