Last modified on: 10/30/2009

There are several ways to contact the Help Desk to report a problem.

• Automatically create a ticket ready for routing

ocio.csupport@nebraska.gov

• Telephone

                        402 471-4636
                        800 982-2468

Our incoming telephone calls are routed through Automatic Call Distribution (ACD) and forwarded to the next available coordinator. Contacting the CIO Help Desk via telephone is the best way to report a problem which requires immediate attention.

Disruptions of service that could affect many locations may be recorded on our welcome message.
Email requests are considered to be a lower priority allowing 10 business hours for us to respond to them. It is a good way to make service requests or report lower priority issues that don't require immediate attention.  Remember to include all the information we need to know about your problem so a quick resolution is possible without interruption to your business day.

When reporting a problem to the Help Desk:

• Please include your name, location, phone, and email address.
• Identify the device, software package and platform.
• Check your screen for any error messages that may help us determine the cause of the problem.
• Be prepared with the model number and serial number of the failing device for hardware related problems.
• Give us an estimated time duration when you are experiencing a response time problem (10 seconds, 2 minutes, none).